Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Should you have purchased as a guest and did not wish to create an account with us the please look to our contact us page. This will give you the address of our Salon which is also the Offices of Beautycow.co.uk. There you can also find telephone numbers should you need to speak to someone.


Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Standard Shipping is free, although you can choose to upgrade if you wish.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

BeautyCow.co.uk accepts no responsibility for items delayed by Royal Mail. We pack and post all orders within 1 working day where possible, and trust that Royal Mail will deliver them on time. If you want to guarantee delivery before a certain date we recommend ordering well in advance to avoid disappointment.

Terms and Conditions

(Updated 22nd November 2011)

This website is operated by BeautyCow.co.uk. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below:

Please:

• read through these terms and conditions carefully before using this website.
• print a copy for future reference.
• also read our Privacy section regarding your personal information.

1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

1.3 When you use certain BeautyCow services (including without limitation Wish list service) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately .

1.5 Please note that not all products sold on Beautycow.co.uk are suitable for use outside of the UK. If you access this website from outside the United Kingdom, you are responsible for compliance with local laws.

2 Intellectual Property

2.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

2.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

3 Cookies — What are they and how do we use them?

“Cookies” are small bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to that website. If you visit the Website, cookies are used to allow us to better customise your visit to your individual preferences, helping us provide you with the best possible service on the Website. Most major websites use cookies and their use is standard on the Internet. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org.

We use cookies to:

• Simplify the logging on process for registered users;

• Help ensure the security and authenticity of registered users;

• Provide the mechanisms for online shopping; and

• Enable traffic monitoring.

4 Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

5 Order Processing

We do accept goods back at BeautyCow.co.uk on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example Dermalogica, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.In such circumstances we recommend that you contact the manufacturer directly.